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we aim to please

we hope that our viewing and ordering sections are straightforward to understand and that the subsequent service is top. to keep you in the picture about how we expect to do business, take a look through this section. if all else fails simply click on the email link below and share your problem with us.
we want to make your life BETTER...

ordering

when you place an order with us online we automatically send confirmation of it to you in an email that includes the order number, plus all order and personal details. if you DO NOT receive this confirmation it means we have not received your order. the internet does this from time to time. if you have not heard from us within 3 working days of placing an order, please email or telephone us on 0845 644 2814 and we'll come to the rescue. obviously your order is very important to us and our customer care is a personal matter.

delivery

the UK charge for postage and packaging is £5.00, while the rest of Europe is £6.00.
our standard delivery time is 48 hours.
if in stock, orders are despatched immediately by ROYAL MAIL SPECIAL DELIVERY which guarantees next day delivery and insures the item whilst in transit. the package will be delivered before 12 noon and will have to be signed for.

free delivery on orders over £100 - this does not apply to commissions.
we will contact you with an estimated delivery time for items that are out of stock or for special commissions.

returns policy

all our jewellery carries a FULL MONEY BACK guarantee.
any item you order from us can be returned for replacement or refund within 14 days of the date it was shipped, provided the jewellery is returned in new and unworn condition with all the original packaging materials.
the jewellery must be returned by ROYAL MAIL SPECIAL DELIVERY which guarantees next day delivery and is insured whilst in transit.
we will exchange/refund the original purchase price of the jewellery returned less delivery costs.
remember to include your name and address, along with details of whether you'd like a refund or a replacement.

• jewellery returned to us arriving damaged, or lost, will not be credited
• jewellery damaged in transit to you will be replaced at no cost with free delivery
• please inform us of damages within three days of receiving the order and return the complete package, together with the damaged item

we hope that you enjoy wearing our jewellery and if you have any queries please contact us:

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